Cancellation and Refund policy
Please note, before purchasing lessons, they need to be paid in full at the time of booking. Once paid for, lessons are non-refundable. However, lesson credits may be transferable to store credit and will be decided on each individual's situation.
Lesson Cancellation Refund
If for some reason the lesson has to be rescheduled, we suggest it should be done as soon as possible to prevent any cost to you as the student. Otherwise, the following penalties apply:
- Less than 3 hours or no show – 100% of booking is lost
- Less than 6 hours – 50% of booking is lost
- Less than 12 hours - 25% of booking is lost
- More than 24 hours – 100% refund is given in credits.
*These penalties will be assessed on each individual's situation.
COVID -19 related border closures – 100% refund is either given to the client or can be kept as credit.
All lesson credits in the system will be held for one year after the purchase date after which they will become invalid.
If you would like to transfer your credits to somebody else then please just give us a call to discuss.
Josh - 0423320166 or Hello@stokedkitesurfing.com
Our cancellation Policy
Stoked kitesurfing and its members reserve the right to cancel or reschedule lessons at any time due to:
- Poor wind
- Poor weather conditions
- Poor Beach conditions
- Unseen mechanical or equipment problems
- Too strong/dangerous wind conditions, lessons will be halted if wind is over 25knots or turns off-shore.
- If it is decided the student is not of able body due to intoxication in which case there will be no refund.
If on the day of your lesson and there is poor weather/beach conditions, I.e. No wind, we simply reschedule to another day that suits you, no fees apply.
If on the day the lesson has to be halted due to poor weather/beach conditions, I.e. Wind dies out after the first hour, we simply pause the lesson, reschedule the remaining duration to another day and the student pays the difference to make it a two hour lesson. No extra fees apply.
The Instructor/Operation Manager/Skipper has the final call.
Finally for the safety of all those on board or the beach, if the conditions are unsafe we do not carry out our lessons.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Stokedkitesurfingschool@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Hello@Stokedkitesurfing.com and send your item to: 9 Yilki Crt, Hallett Cove, SA, 5158, Australia.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 9 Yilki Crt, Hallett Cove, SA, 5158, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.